Integrating Facebook with LEADSORBIT allows you to connect your Facebook account and Facebook Pages so you can automatically sync Facebook Lead Ads, manage Messenger settings, and configure additional Facebook features within the platform.
Connect Your Facebook Account
Follow these steps to connect your Facebook account to LEADSORBIT.
- Navigate to Settings → Integrations.
- Find Facebook and click Connect.
- Sign in to your Facebook account.
- Review the requested permissions and click Continue to authorize the connection.
Connecting a Facebook account from Settings > Integrations inside LEADSORBIT
Configure Facebook Integration Settings
After connecting your Facebook account, configure your Facebook Page and integration settings.
- Select the Facebook Page you want to connect, choose whether to sync New Leads or All Leads, then click Connect.
- If prompted, complete the Form Field Mapping by mapping your Facebook Lead Form fields to the appropriate LEADSORBIT contact fields. You can also choose to configure this later.
- To manage your Facebook integration at any time, click the three-dot menu on the Facebook integration card. From here you can:
- Open Form Field Mapping to update your lead field mappings.
- Open Settings to enable or disable Facebook Messenger, Instagram Messenger, and connect a Facebook Ad Account.
- Open Troubleshoot if you experience connection issues.
- Click Disconnect to remove the Facebook integration from LEADSORBIT.
Selecting a Facebook Page, configuring lead sync, and managing Facebook integration settings inside LEADSORBIT
Best Practices
- Connect a Facebook account with administrator access to your Facebook Page.
- Grant all requested permissions during the connection process.
- Select the correct lead sync option (New Leads or All Leads) based on your business needs.
- Complete the Form Field Mapping to ensure Facebook Lead Ads data is synced correctly with your CRM.
- Review your Facebook integration settings periodically to ensure Messenger and Ad Account connections remain up to date.
Common Issues
- Facebook Page not appearing: Make sure you're signed in with a Facebook account that has administrator access to the Facebook Page.
- Unable to connect Facebook: Review the requested permissions and make sure all required permissions have been granted.
- Facebook leads are not syncing: Verify that the correct Facebook Page is connected and complete the Form Field Mapping if it hasn't been configured.
- Messenger not working: Open Settings from the Facebook integration and verify that Facebook Messenger or Instagram Messenger is enabled for the connected Page.
- Connection issues: Open the Troubleshoot option from the Facebook integration menu to identify and resolve common connection problems.