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How to Buy and Set Up Business Phone Numbers in LEADSORBIT?

Adding business phone numbers in LEADSORBIT allows you to send and receive SMS, make and receive calls, and integrate your communication with automation, campaigns, and workflows. A dedicated number also builds trust with customers and helps you separate business communication from personal lines.

Purchase a Business Phone Number

Buy a business phone number inside LEADSORBIT to enable SMS and voice communication for your account.

  1. Navigate to Settings from the left side menu.
  2. Click Phone Numbers or Phone System.
  3. Click + Add Number.
  4. Select Add Phone Number.
  5. Choose the country where you want the number.
  6. Use filters (area code, capabilities such as SMS and voice) to refine number results.
  7. Review the available numbers and click Proceed to Buy on the number you want.
  8. Complete the purchase to add the number to your account.
Adding a phone number inside LEADSORBIT

Adding a phone number inside LEADSORBIT

Purchasing a local or toll free number enables both inbound and outbound SMS and voice capabilities inside LEADSORBIT.

Configure Your Phone Number

After purchase, set up how the number will handle calls, messages, and routing.

  1. In Phone Numbers, locate the number you purchased.
  2. Click the three dots (ellipsis) next to the number.
  3. Choose Edit Configuration.
  4. Name the number for internal reference (e.g., Support Line, Sales).
  5. Enable Call Recording to capture calls automatically.
  6. Set Forward Calls To and enter the number where incoming calls should be routed.
  7. Adjust additional phone settings like Caller ID, Call Connect, and Ring Options as needed.
Phone number configuration options inside LEADSORBIT

Phone number configuration options inside LEADSORBIT

Configuration options help control call routing, caller ID behavior, forwarding, and how calls are marked and handled.

Best Practices

  • Choose a number type (local or toll free) that matches your audience or brand presence.
  • Use filters when searching so you get the right area code or SMS/voice capabilities.
  • Label numbers clearly for internal management and reporting.
  • Test inbound and outbound messages and calls after setup to ensure everything works.
  • Consider multiple numbers if you serve different regions or departments.

Common Issues

  • Number not available for purchase: Some area codes or countries may not have available numbers. Try different filters or area codes.
  • Phone number missing SMS or voice options: Verify that the selected number supports both SMS and voice if needed.
  • Calls not forwarding correctly: Ensure the forwarding number is entered correctly and verify the call configuration.
  • Cannot purchase international numbers: Some countries may require additional regulatory details before purchase; contact support if needed.
  • Number not receiving messages: Check message settings, carrier restrictions, and SMS compliance (A2P) requirements.

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